Everyone was very helpful and accommodating. Only thing, they didn't update the pc so it wasn't fully functional, leading me to believe the part was wrong. However, I troubleshoot it and got it working. Kathryn E. / North Sarasota Lenovo Educación Regístrate en la tienda monopolio y accede a descuentos https://accesorioscomputacion.com.mx/laptops/26-laptop-asus-f415ea-14-full-hd-intel-core-i5-1135g7-240ghz-8gb-1tb-128gb-ssd-windows-10-home.html